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GDPR and Privacy Policy

 I, Joanne Craythorne of Ceremonies of Life, am committed to protecting your privacy and ensuring the security of your personal data. This policy outlines how I collect, use, store and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection and Digital Information Act 2025.

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You can learn more about UK GDPR on the Information Commissioner’s Office website.

 

If you have any questions, please contact me at hello@ceremoniesoflife.co.uk.

 

Always use a secure internet connection when sending personal information.

 

What Personal Data I Collect

I may collect and store the following personal information you provide directly or indirectly:

  • Names

  • Addresses

  • Telephone numbers

  • Email addresses

  • Age

  • Sexuality

  • Race or cultural background

  • Identifiable photographs

  • Ceremony details and venue information

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Some of this data may be inferred from your requests (e.g., a same-sex ceremony may indicate sexuality; a themed ceremony may reflect cultural background).

 

Lawful Basis for Processing

I primarily rely on consent to process your data. In some cases, I may also process personal data under the lawful basis of recognised legitimate interests, such as:

  • Improving my services

  • Preventing misuse or fraud

  • Ensuring ceremony logistics run smoothly

 

You may withdraw consent or object to processing at any time by emailing hello@ceremoniesoflife.co.uk.


 

How I Collect Data

Data may be collected through:

  • Contact forms and questionnaires

  • Email, phone or in-person communication

  • Website interactions (e.g., booking forms, feedback)

  • Cookies and analytics tools

 

Cookies and Website Analytics

My website uses cookies to enhance your experience. These may include:

  • Session cookies -These are temporary and only last while your browser is open. They help with things like navigating between pages and keeping forms active. Once you close your browser, session cookies are deleted automatically.

  • Persistent cookies - These remain on your device after you close your browser. They help remember your preferences or login details for future visits and may also support analytics or security features. Persistent cookies have set expiration dates and can be cleared manually via your browser settings.

  • Analytics cookies e.g., page views, interaction times

 

Some cookies are essential or low-risk and may not require consent. You can manage or clear cookies via your browser settings.

 

If you access my site via social media or search engines (e.g., Facebook, Instagram, Google) please review their privacy policies separately.

 

How I Store and Protect Your Data

  • Paper files are stored securely and shredded after use.

  • Electronic files are password-protected and retained for one month post-event unless requested otherwise.

  • Emails are deleted when no longer relevant.

  • Devices are firewalled and encrypted where possible.

 

Your data may be stored on:

  • Password-protected devices

  • Secure cloud storage

  • Locked filing systems at my home office

 

While I take all reasonable steps to protect your data, internet transmission is not entirely secure. I cannot guarantee the security of data sent via email or web forms.

 

Third-Party Involvement

With your permission, I may contact venues or suppliers on your behalf. Examples include:

  • Coordinating with photographers or musicians

  • Confirming ceremony logistics with your venue

  • Sharing anonymised script excerpts for training or advice

  • Using feedback for service evaluation

  • Sharing financial records with my accountant (held for 5 years)

  • Complying with legal or fiscal obligations (e.g., HMRC or law enforcement)

 

Communication and Access

I will only contact you using the details you provide (email, phone, text or post). Do not submit contact methods you do not wish to be used.

 

You may:

  • Request a copy of your data (subject access request)

  • Ask for corrections or updates

  • Nominate someone to access your data via written agreement

 

Complaints and Concerns

If you have concerns about how your data is handled, please contact me at hello@ceremoniesoflife.co.uk. I will respond within 30 days and aim to resolve any issues promptly and respectfully.

 

Policy Updates

I reserve the right to update this privacy policy at any time. Changes take effect immediately upon posting. Your right to opt out or withdraw consent remains unchanged.

 

Last updated: 14.11.2025

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